When you book a discovery flight you are not buying a seat on a scheduled service. You are reserving a specific aircraft, a specific instructor and a specific slot on a busy airfield, and all three are held out of the diary for you alone. If that slot goes unused an hour before it starts, nobody else can take it. That is the reason our cancellation terms are firmer than a retail purchase.
In exchange, we try to be genuinely flexible on the things you cannot control. Weather in the Valley changes, aircraft occasionally go unserviceable, and life gets in the way. If we cancel for any reason, you are rescheduled at no cost and nothing is forfeited. If you need to move a booking and you tell us in reasonable time, that is also free. The only charges that exist are for very late changes and for slots that are simply not used.
Everything below applies to Discovery Flights, dual flight lessons, introductory flights, simulator sessions and gift certificates. Prices and availability are subject to change without notice, though a certificate or booking already paid for is honored at the price you paid. If any of it is unclear, phone (818) 290-8249 between 9 AM and 9 PM and ask before you buy. We would far rather explain a term in advance than argue about it later.
This policy was last updated in April 2023. Anything not covered here is dealt with case by case and in your favor where we reasonably can. Reaching us is straightforward: email alex@laflightschool.com or call the office. Refund and rescheduling requests should go in writing so there is a record of the date and time you sent them.