The short version

• All sales are final. We do not issue refunds.
• But your purchase is yours to give away. Transfer it to another person free of charge with at least 48 hours’ written notice — as many times as you like.
• Reschedule free with 48+ hours’ notice. A $50 rebooking fee applies inside 48 hours.
• Cancellations inside 48 hours and no-shows are charged in full. Arrive 15 minutes early; more than 30 minutes late counts as a no-show.
• Nothing you buy from us expires. Gift certificates and unused prepaid credit never expire.
• If we cancel for weather, maintenance or any safety reason, you reschedule at no cost.
• Published weight limits are firm. Over the limit at check-in means the flight is charged in full and forfeited — so please check before you pay.

We tell you this before you pay, not after. The numbered sections below are the policy in full.

This Return & Refund Policy applies to every purchase made from LA Flight School Inc, doing business as LA Flight School — including introductory flight lessons and Discovery Flights, flight training, simulator time, instructional packages, block hours, consultations and gift certificates.

1.All Sales Are Final

All payments made to LA Flight School Inc are non-refundable, except where a refund is required by law. This includes flight lessons, Discovery Flights, training packages, block hours, simulator time, deposits and gift certificates.

This is not arbitrary. When you book, we take an aircraft and a certificated flight instructor out of service and hold them for you. We schedule fuel, maintenance and staff around your reservation. That capacity cannot be resold once it is committed to you, whether or not you use it.

You acknowledge and accept this policy at the time of purchase, before any charge is made.

2.Your Purchase Is Transferable — Free

Because we do not refund, we make it easy to hand your purchase to someone else instead.

• You may transfer any purchase to another person at no charge, provided you notify us in writing at least 48 hours before the scheduled flight or lesson.
• Email alex@laflightschool.com with your booking details and the name, email and phone number of the person receiving it.
• The person receiving the transfer must meet every eligibility requirement — age, identification, and the weight limits in Section 6 — and must sign our liability release before flying.
• There is no limit on how many times a purchase may be transferred, so long as each transfer is requested at least 48 hours in advance.

Requests made less than 48 hours before the scheduled time are treated as a late cancellation under Section 4 and are forfeited.

3.Rescheduling

You may reschedule at no charge with at least 48 hours’ written notice. A $50 rebooking fee applies to any reschedule requested inside 48 hours.

4.Cancellations, Late Arrival and No-Shows

• Cancellations must be made at least 48 hours in advance. Cancellations inside 48 hours are charged in full and the purchase is forfeited.
• No-shows are charged in full. If you do not arrive, the lesson is marked complete and the full amount is forfeited.
• Please arrive 15 minutes early. Arriving more than 30 minutes late is treated as a no-show and is charged in full, because the aircraft and the instructor cannot be held past that point without disrupting the students behind you.

If you cannot make your time, transferring your booking to someone else is free with 48+ hours’ notice — see Section 2. That option exists precisely so that a cancellation does not have to mean a loss.

5.When We Cancel

If we cancel because of weather, aircraft maintenance, instructor unavailability, airspace restrictions, or any other safety consideration:

• We will contact you as soon as we can and reschedule you at no additional cost.
• Your purchase remains fully valid and does not expire.
• No refund is issued. A safety cancellation is not a failure to deliver — it is us delivering the service responsibly.

The pilot in command has final authority over whether a flight is safe to conduct. That decision is not negotiable and is not a basis for a refund.

6.Weight, Eligibility and Documentation

Every flight is subject to strict Federal Aviation Administration weight-and-balance limits. These limits are published before you pay, and you confirm them when you book. They are a matter of aircraft safety and are not waivable by us or by you.

We will always try to move you onto a suitable aircraft where one is available, and you may pay the difference in price. But we cannot fly an aircraft outside its certificated limits, and a booking made outside the published limits is not something we can refund. If you are anywhere near a limit, call us on (818) 290-8249 before you book. We would far rather have that conversation than turn you away at the door.

The same forfeiture applies if you cannot produce valid identification, if a participant is under 5 years of age, if a participant under 18 arrives without a parent or legal guardian, or if you decline to sign the liability release.

7.Right to Refuse Service

We may refuse to fly any person for any lawful reason, including intoxication, impairment, unsafe or abusive behaviour, or a determination by the pilot in command that the person is unfit to fly. In those cases the person will not board and the flight is charged in full.

8.Gift Certificates

• Gift certificates are non-refundable and are not redeemable for cash, except where California law requires cash redemption of a small remaining balance.
• Gift certificates do not expire. Consistent with California Civil Code § 1749.5, we do not place an expiration date on gift certificates sold to the public, and we do not charge service or dormancy fees.
• Gift certificates are freely transferable.
• We are not responsible for lost or stolen certificates and cannot replace them.
• If you bought through a third-party reseller, refunds are governed by that reseller’s policy — please contact them directly.

9.Training Packages and Prepaid Credit

• Training packages, block hours and simulator packages are non-refundable once purchased.
• Unused prepaid credit does not expire and remains available to you.
• Prepaid credit may be transferred to another student free of charge on written request.

10.Medical Disqualification

If you become medically unable to continue training and you provide valid documentation from a licensed physician or an FAA Aviation Medical Examiner, your remaining balance may be credited toward future training or transferred to another student. Refunds in this situation are considered case by case and are not guaranteed.

11.Termination Without Refund

We may end your training immediately and without refund for repeated unsafe behaviour; violation of FAA or airport regulations; harassment, abuse or threats toward staff or students; fraudulent enrolment information; or misuse of an aircraft, simulator or equipment.

12.Chargebacks and Payment Disputes

Please read this section carefully. By completing a purchase, you agree to the following:

1. You have read and accepted this policy before paying. The non-refundable nature of your purchase is disclosed to you, and affirmatively accepted by you, before any charge is made. We record the date, time and IP address of that acceptance.
2. You agree to contact us first. If you have any concern about a charge, you will contact us at alex@laflightschool.com or (818) 290-8249 and give us fifteen (15) days to resolve it before initiating any dispute with your bank or card issuer. Most disputes are simple misunderstandings, and we would genuinely rather fix them than fight them.
3. A chargeback that contradicts this policy is a breach of this agreement. Initiating a chargeback for a charge you authorised, for a service offered in accordance with these terms, is a breach of contract — not a billing error.
4. We keep the evidence. For every booking we retain your timestamped acceptance of these terms, the IP address used, the booking and payment record, all communications, the signed liability release, and attendance records. We submit that evidence in full in response to any dispute.
5. You are responsible for our costs. If you file a chargeback in breach of this agreement and it is resolved in our favour, you agree to reimburse us for the disputed amount plus all bank and processor fees, collection costs, and reasonable attorneys’ fees permitted by law.
6. Consequences. While a disputed balance is outstanding, we may suspend your training, decline further bookings, refer the balance to collections, and pursue any remedy available to us at law.

13.Governing Law and Venue

This policy is governed by the laws of the State of California. Any dispute arising out of or relating to it will be brought exclusively in the state or federal courts located in Los Angeles County, California. There is no arbitration clause, no class-action waiver and no jury-trial waiver in this policy or in our Terms of Service.

14.Talk To Us First

If something has gone wrong, tell us. We answer the phone, and a real person will get back to you.

LA Flight School Inc, doing business as LA Flight School
7900 Balboa Blvd, Suite 108A, Van Nuys, CA 91406
Email: alex@laflightschool.com
Phone: (818) 290-8249
Hours: 9 AM – 9 PM, seven days a week
Based at Van Nuys Airport (KVNY) · Find us on Google Maps

This policy forms part of, and should be read with, our Terms of Service and our Discovery Flight Terms & Conditions.